We are Part of the NHS Birmingham and Solihull Integrated Care System.
Address: 120 Washwood Heath Road, Saltley, Birmingham B8 1RE
You may reach us on the Phone as well:
Telephone 1: 0121 327 4427
Telephone 2: 0121 327 5417
Patient Feedback, Comments, Suggestions and Complaints
At Gate Medical Centre, we are committed to providing the highest standard of care and service to our patients. We welcome your feedback, comments, compliments and suggestions, as they help us understand what we are doing well and identify areas where we can improve.
If you have any concerns about the service you have received, we encourage you to speak to a member of our Reception Team in the first instance. Our staff will be happy to listen to your concerns and will do their best to resolve any issues promptly and courteously.
We value all patient feedback and view it as an important opportunity to improve the services we provide to our patients and the wider community.
If you wish to make a formal complaint, please submit your concerns in writing for the attention of our Complaints Manager via email:
📧 nhsbsolicb.experience.gatemc@nhs.net
All complaints will be handled confidentially, fairly and in accordance with the NHS Complaints Procedure. We are committed to investigating concerns thoroughly and responding in a timely manner.
Thank you for helping us continually improve the care and service we provide at Gate Medical Centre.